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How do I get information about about acknowledgement for issues?

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wanderingwill

15 Apr, 2011 03:15 AM

How do I get information about who acknowledged an issue and when they acknowledged it?
It seems like API data for issues should have dates for the entire lifecycle of the issue. You should separate fields for when it was created, acknowledged, and archived, as well its history of opening and closing, as well as specify the user ids responsible.

For example, you do something like this for an issue record:

...
2011-04-06T17:22:23Z 2011-04-06T18:00:00Z 2011-04-06T18:10:44Z 2011-04-06T19:03:11Z 2011-04-08T10:45:89Z 2011-04-22T10:45:89Z

1. 2 Posted by wanderingwill on 15 Apr, 2011 03:42 AM

   

   It looks like my example xml code was filtered after posting.

   The main thing is to be able to get the user ids for each issue event.

   <record>

   <history>

   <event type="created" userid="1234" date="2011-04-06T17:22:23Z"></event>

   <event type="closed" userid="3456" date="2011-04-06T18:00:00Z"></event>

   <event type="opened" userid="1234" date="2011-04-06T18:10:44Z"></event>

   <event type="closed" userid="9871" date="2011-04-06T19:03:11Z"></event>

   <event type="opened" userid="1234" date="2011-04-07T12:01:33Z"></event>

   <event type="acknowledged" userid="6774" date="2011-04-07T08:00:13Z"></event>

   <event type="closed" userid="6774" date="2011-04-08T10:45:89Z"></event>

   <event type="archived" userid="6774" date="2011-04-22T10:45:89Z"></event>

   </history>

   </record>

   In the comment history it appears that the comments sometimes lack names, and they all lack user ids.

   For example, in the link below, the name of the user who created the issue is missing, and the user ids for the comments are all missing:

   http://www.seeclickfix.com/issues/91823/comments.xml

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2. 3 Posted by wanderingwill on 15 Apr, 2011 03:54 AM

   

   To be clear, I am proposing that the API provide data on the full life-cycle of an issue (including dates and userids for multiple reopenings and reclosings, acknowledgement, and archiving). As I understand it, you are currently using the API comments data to store history information. This should be fine if it includes the full life-cycle of the issue. Currently, it at least lacks userids for the comments.

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3. Support Staff 4 Posted by Jane Jacobs on 23 May, 2011 09:57 PM

   

   Hi Will. We're looking into this today. Sorry for the delay. I should have something for you asap.
   -jeff

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