Camera function not working on DROID X
Jeff
Just installed mobile app on DROID X. Viewfinder opens when I click the camera icon under Step 1. Take a Picture but when I try to take a pic, I get an error: "Oops, unable to open camera. Please try again later."
Thanks for any assist you can provide!
Support Staff 2 Posted by Jane Jacobs on 08 Sep, 2010 02:48 AM
Hello Jeff,
Thank you for the bug report. We're currently working to update the app for newer android phones. In the mean time, you can still report issues without taking a picture - although it isn't as much fun.
Please check back with us in a few weeks. Sorry for the delay.
3 Posted by cmccoy on 24 Sep, 2010 03:12 AM
Looks like it's almost the same problem on the HTC Evo. Camera is activated from a touch screen icon - in the SCF app, there's no way to acces the camera. Hope it's fixed soon.
4 Posted by droid y on 08 Oct, 2010 05:06 AM
for those who have problems with their camera app after the froyo update - here is a fix that may work for you- open up "gallery" and see if there is any "blank" image, it will be just a gray icon with no image content, usually it's the last one in the camera folder, if you see any of such blank files, delete them, and then try the camera again.
if the above step doesn't solve your problem, download an app called "andExplorer", go to sdcard, then rename the folder "dcim" to something else, like "dcim2", then, create a new "dcim" folder, within the folder, you need to create another three sub folders - namely, Camera, ".thumbnails", ".spmo", then, open up your gallery again, and let the phone reindex all the photos before you try your camera again.
the camera issue seems to be caused by "blank" images (files of 0 KB).
5 Posted by Mutigen on 13 Oct, 2010 05:21 PM
Thanks Droid y! I can't believe you had such an easy fix for me! Just deleted the gray image, and the camera started working again. Everything seems to be working faster now actually!
Support Staff 6 Posted by Jane Jacobs on 14 Oct, 2010 02:16 PM
Thanks Droid y!
Fellow Android users, we're working on a brand new android application which will be faster and easier to use. We welcome your feedback.
Thank you,
7 Posted by no camera on 21 Oct, 2010 05:29 PM
I downloaded the andExplorer... and followed the above directions... still no camera... just a black screen with the shutter button. :( Any other ideas... or am I going to have to get a new phone?
8 Posted by Barry on 24 Oct, 2010 09:55 PM
effing frustrating!!! Camera not working here either,
9 Posted by tony on 26 Oct, 2010 03:19 AM
just bought the droid x today.. camera not working , i get the same crappy ooops! message. this is crap.
10 Posted by barry on 26 Oct, 2010 12:21 PM
Walked in to Sprint and they gave me a new evo. Go figure.
11 Posted by Garth on 24 Nov, 2010 03:11 PM
Thanks , i thought i broke the camera when i dropped the phone 2 days ago, but i deleted the blank photo and everything cool, even a bit faster
12 Posted by Massimiliano on 26 Nov, 2010 03:10 PM
Camera don't work on Samsung Galaxy S (android)!
13 Posted by Jeff Brenner on 27 Nov, 2010 06:18 PM
One additional aspect of the problem: I had no "blank" frames, but one image was partially blank (the top 20% was normal, the rest blank). Camera would not work until I deleted that image - then all was OK. The only remaining question is why the camera malfunctioned in such a way as to produce the partially blank image? In any case, the comments in this discussion pointed mein the right direction. Thanks to all.
14 Posted by Emily on 12 Dec, 2010 03:44 AM
Droid y, you are genius. I'm so happy I was able to fix this! Thanks!
15 Posted by Fireman429 on 05 Jan, 2011 02:40 AM
Thanks Droid y!
Gray pic delete and my problesm went away.
Thanks
16 Posted by Kayla on 07 Feb, 2011 05:33 PM
We'll be releasing a private beta of the new Android app the first week of March. If you're interested in being a tester, please e-mail kayla at seeclickfix.com.
17 Posted by Bri on 17 Jan, 2012 06:38 PM
Don't have any blank or grey images... but all I'm getting when I try to use the camera is a black screen and shutter button. When pressing the shutter button, the entire screen is just black, and nothing happens.
help?
Support Staff 18 Posted by Community Managers on 17 Jan, 2012 10:51 PM
Hi Bri,
Thanks so much for letting us know about the problems you've encountered with our mobile app. Would you be able to let us know what version of our app you're running, as well as confirm you're encountering this problem on a Droid X? Please don't hesitate to let us know if you have any other questions or concerns, or if there is anything at all we can help with. You can definitely post your reply here, or email us directly at contact (at) seeclickfix (dot) com.
Best wishes,
Emma
19 Posted by Bri on 24 Jan, 2012 06:23 PM
Hello Emma,
I have the Droid 2 Global, not sure of an "app" that you're referring to (please excuse my obvious ignorance, I'm trying to learn ASAP!) But when trying to use ANY app that uses the camera, I get a black screen. (regular camera, video, Facebook photo, myfitnesspal bar code scanner, etc).
~Bri
Support Staff 20 Posted by Community Managers on 24 Jan, 2012 08:06 PM
Hi Bri,
Are you experiencing difficulty with the SeeClickFix app in particular? If so, do you know what version you're using?
Or are you experiencing problems with your phone in general? It sounds like your camera doesn't work with other apps and may not be something we can resolve. Let us know how we can assist on our end!
Cheers,
Megan
21 Posted by dila on 11 Mar, 2012 01:25 PM
Hi...
Im having problems with my S2..
I CANT SEEM TO view frm my camera..
After i open the camera..its black screen n error warning! camera failed!
i also tried to open the apps on camera360 n its also the same prob
pls help!!
Support Staff 22 Posted by Community Managers on 13 Mar, 2012 02:32 PM
Good Morning,
Thanks for your message. I'm happy to help you with this.
Would you be able to let us know what version of our app you're running? Please don't hesitate to let us know if you have any other questions or concerns, or if there is anything at all we can help with. You can definitely post your reply here, or email us directly at contact (at) seeclickfix (dot) com.
Regards,
Kevin
Community Manager
SeeClickFix
23 Posted by Lindsey on 10 Oct, 2012 10:55 PM
My camera stopped working yesterday... reset to factory default...worked up until 2 hours ago, now black screen! UGH! HTC D Incredible
Support Staff 24 Posted by Community Managers on 11 Oct, 2012 02:17 PM
Good Morning,
I'm sorry to hear about this problem. I'm going to need some more information from you in order to assist you with this.
Did this occur while you were using SeeClickFix? Could you describe the steps that you took that prompted this crash?
Regards,
Kevin
25 Posted by Lindsey on 11 Oct, 2012 04:35 PM
Hi Kevin!
I didn't realize this was DROID X page. This is for my HTC Incredible. The camera worked and took 5 pictures this morning. Then the device reset itself and now camera doesn't work again :(
Support Staff 26 Posted by Community Managers on 12 Oct, 2012 05:37 PM
Lindsey,
Thanks again for your message, and I'm sorry to hear you're still having trouble with your phone. With that said, I'm still not sure how SeeClickFix's app relates to this. I'd like to try to help you, but I need more information about how you used the app if you think it caused this problem.
To be honest, this seems like a problem that goes beyond the scope of our app. With that said, we want to assist you to be sure of that. We just need your assistance in providing more details about what happened to do this.
Regards,
Kevin