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Toronto - token showning instead of Service Request Id

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kporter

16 Apr, 2012 09:09 PM

For requests submitted through the iPhone app (using iPhone4) the token is being displayed instead of the service request id.

This token appears both on the phoneon the website when you display the "issues" - the token is shown on the right hand information panel
City of Toronto Service Request ID: 778nR28zimrr7Hj_ZVRjtgzd0qU

For example
http://seeclickfix.com/issues/173090-graffiti-on-private-property

1. Support Staff 2 Posted by Community Managers on 19 Apr, 2012 06:04 PM

   

   Hey Kevin,

   I'm not sure I understand what you're pointing out. It looks like the service request ID is being displayed. Is this not what you want?

   If you could explain your question a bit more, that would be very helpful.

   Thanks,

   Kevin
   Community Manager
   SeeClickFix

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2. Community Managers closed this discussion on 19 Apr, 2012 06:04 PM.

3. kporter re-opened this discussion on 19 Apr, 2012 06:12 PM

4. 3 Posted by kporter on 19 Apr, 2012 06:12 PM

   

   On the right hand side of the screen in the "Acknowledged" panel

   City of Toronto Service Request ID: 778nR28zimrr7Hj_ZVRjtgzd0qU
   instead of what it should be:
   City of Toronto Service Request ID: 101001433588.

   Acknowledged # 173090Reporter: Manny of Kensington
   Posted: Apr 10, 2012
   Posted via: mobile application
   Viewed: 64 times
   Commented on: 10 times
   City of Toronto Service Request ID: 778nR28zimrr7Hj_ZVRjtgzd0qU
   Address:
   235 Augusta Ave Toronto, ON M5T 2L8, Canada (Toronto)
   Acknowledged By: City of Toronto

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5. Support Staff 4 Posted by Community Managers on 25 Apr, 2012 05:10 PM

   

   Kevin,

   This seems to be coming from your end. We don't generate your service request id's or your tokens, so I'm not sure how we could be making this mistake. It may be worth checking with the person on your end who did the integration.

   -Kevin Community Manager
   SeeClickFix

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6. 5 Posted by kporter on 25 Apr, 2012 07:46 PM

   

   As per the Open311API spec we initially return a random token and then subsequently return the valid Service request ID.

   note: you are receiving this since it is show in the main panel of your web page

   ie: Your service request has been assigned service request ID: #101001433588.

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7. Community Managers closed this discussion on 25 Jul, 2012 12:28 AM.

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