Repeated problems trying to close tickets
David Backeberg
tried closing # 170613 today.
Got the gears animation suggesting something was happening. Gave it a few minutes before I concluded nothing had happened. Ticket status did not change.
Chrome browser, Mac OSX 10.7. This has happened to me before with other ticket on other browsers. Please confirm whether this is a known bug or whether other information would be helpful.
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2 Posted by WoodCanuck on 06 May, 2012 01:21 PM
Same issue with
http://www.seeclickfix.com/issues/179764 and others of mine. Seems to be ones that have been acknowledged by the City of Toronto 311. Are they the only ones that can close issues ?
Have tried on Itouch, Explorer and Firefox, seems not to be a platform issue.
Support Staff 3 Posted by Community Managers on 07 May, 2012 08:23 PM
Good Afternoon,
Thanks for your message. Acknowledged issues actually can only be closed by the user that has acknowledged them; so in this case the city of Toronto. It seems like that may be the source of your problem. Are you having this problem with issues that are not acknowledged?
I'm happy to help you with this or anything else related to SeeClickFix moving forward, so just let me know if however I can be helpful.
-Kevin Community Manager
SeeClickFix
4 Posted by Woodcanuck on 09 May, 2012 01:02 AM
So can we somehow change this so that the person that reported can also close the issue. I doubt City of Toronto will ever mark anything closed.
Support Staff 5 Posted by Community Managers on 09 May, 2012 07:53 PM
Good Afternoon,
At this time, we're not planning to enable the user who reported the issue to be able to close an acknowledged issue. However, you can adjust your email settings by clicking on 'unsubscribe' at the bottom of one of the emails that we send you if you'd like to stop receiving updates about an issue.
Additionally, if you take a look at the Toronto issue page, you can see some of the issues that have been closed, which are the blue dots: http://seeclickfix.com/can_toronto/issues/hot
Please let me know if you have any other questions about this or anything related to SeeClickFix.
Regards,
Kevin
Community Manager
SeeClickFix
6 Posted by WoodCanuck on 09 May, 2012 09:00 PM
253 Acknowledgements and 0 issues closed by Toronto Open311.
Emails I don't mind, not being able to close an issue, priceless
Community Managers closed this discussion on 25 Jul, 2012 12:27 AM.