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When viewing "Issues Reported," I have no way of viewing only the "open" issues?

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stephen

22 Feb, 2012 03:22 AM

When viewing "Issues Reported," I have no way of viewing only the "open" issues? Seems odd, no? (See screenshot.)

• Screen_shot_2012-02-21_at_10.20.50_PM.png 348.5 KB

1. Support Staff 2 Posted by Jane Jacobs on 22 Feb, 2012 03:28 AM

   

   Hi Stephen,
   You should be able to select the "Status" form element next to the search button to change the status to filter by. Then just use the "Search" button.

   Does that help?

   Thanks,
   jeff

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2. 3 Posted by stephen on 22 Feb, 2012 03:34 AM

   

   I just now noticed that the email notifications come from Jane Jacobs. Haha.

   Yes, that works, but I didn't see it due to the fact that the nav on left has "Closed" in the list-- which is a also a Status-- so why not all the statuses on the left? You have plenty of vertical space, why not use it? I don't think you should burry it under a drop-down, especially after I've already been trained to look on the left, led astray by the "Closed" status.

   See my UX issue?

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3. Support Staff 4 Posted by Jane Jacobs on 22 Feb, 2012 03:44 AM

   

   Yea, it's a shared account. :)

   Yes, that makes sense. Just to let you know, the left column is for issues you closed, not your issues that are closed. Ultimately, I think the complexity leads to confusion. I'll discuss with the team.

   Thanks!
   jeff

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