Closing an Issue

Feel free to close an issue when you know that it has been fixed, even if you weren't the user who originally posted the issue. Here are some scenarios of when you should close an issue:

1) You passed by that formerly pot hole covered road on your commute and now it's smooth and sleek.

2) You work for Public Works and sent the street maintenance team out to solve a problem that you found out about on SeeClickFix.

3) Certain issues fix themselves over time. For example, your neighbor reported that her street was "covered in snow" in February, but it's clearly no longer covered in snow in June. Close that issue!

4) You read an article in the newspaper about how a crosswalk was added. Close that issue "crosswalk needed" on SeeClickFix.

When NOT to close an issue and WHY:

1) You work for Public Works and have entered a SeeClickFix issue into your city's CRM system. Now the city officialy intends to fix that issue. You might think that this means you should close it on SeeClickFix, but closed means "fixed" and not "going to get fixed"

Closed issues disappear from the map after 2 weeks. Sometimes, cities enter problems into their CRMs and those problems anticipate a fix for months. This means that closed issues could disappear from the map, even when they aren't fixed. This results in a lack of accountability, public information, and the possibility that duplicate issues will get posted.